Policies & Legal

1. Services

We provide car rental and related services in Egypt, including optional driver services and transfers, subject to availability and eligibility.

2. Eligibility

Renters must meet age, identification, and licensing requirements. We may request additional documentation and reserve the right to refuse service.

3. Bookings and Payments

• Prices are shown in EGP unless otherwise stated. Taxes/fees may apply.
• Payments are processed by licensed payment service providers (PSPs). We do not store full card data.
• Transactions may use 3‑D Secure/OTP for security and fraud prevention.

4. Deposits, Holds, and Refunds

Some bookings may require a security deposit/hold. Refunds follow our Refund & Cancellation Policy.

5. Changes and Cancellations

Change and cancellation requests are subject to availability and our policy terms. No‑shows may be charged per policy.

6. Vehicle Use

• Vehicles must be used lawfully and returned in the same condition, normal wear excepted.
• Fines, tolls, and violations are the renter’s responsibility.
• No smoking or transporting hazardous materials unless expressly allowed.

7. Driver Service

When selected/required, professional drivers operate the vehicle. Safety policies and route constraints may apply.

8. Damage, Loss, and Insurance

Coverage terms vary by product. Deductibles/excess may apply. You are responsible for uninsured damage or contract breaches.

9. International Customers

International renters must provide a valid passport and acceptable driving credentials. Additional services (e.g., mandatory driver) may apply.

10. Prohibited Activities

No illegal use, racing, subleasing, or overloading. Breach may result in immediate termination and charges.

11. Warranties and Liability

Services are provided “as is” to the extent permitted by law. We are not liable for indirect or consequential damages.

12. Privacy

Your data is handled under our Privacy Policy.

13. Governing Law and Disputes

These Terms are governed by the laws of the Arab Republic of Egypt. Disputes will be resolved by the competent Egyptian courts unless otherwise required by law.

14. Changes

We may update these Terms. Continued use after updates indicates acceptance.

15. Contact

Nile Rides • Port Said St., Cairo, Egypt • Email: nilerideseg@nile.com • Phone: +20 0123456789

Data Controller

Nile Rides, Port Said St., Cairo, Egypt. Email: nilerideseg@nile.com

Information We Collect

• Identity and contact: name, email, phone, national ID/passport (when required).
• Booking details: vehicle, dates, pickup location, services.
• Payment info: handled by our PSPs (we do not store full card details).
• Technical data: device, browser, IP, cookies/analytics where used.

How We Use Your Data

• Provide and manage bookings and support.
• Process payments via licensed PSPs; prevent fraud (e.g., 3‑D Secure).
• Legal/compliance obligations and record keeping.
• With consent, send service updates and offers (opt‑out available).

Legal Bases

Contract performance, legal obligations, legitimate interests (e.g., security), and consent (where required).

Sharing Your Data

We may share limited data with: payment processors, fraud prevention tools, hosting/IT providers, and authorities when legally required.

International Transfers

Some providers may process data outside Egypt. We take reasonable steps to protect your data in such transfers.

Retention

We retain data only as long as necessary for the purposes above and to meet legal/financial obligations.

Your Rights

Subject to law, you may request access, correction, deletion, restriction, or objection, and withdraw consent. Contact: nilerideseg@gmail.com.

Security

We implement technical and organizational measures, use PCI‑compliant processors, and avoid storing full card data.

Cookies

See our Cookies Policy for usage and controls.

Updates

We may update this policy and will post new versions with updated effective dates.

Cancellations

• Free cancellation up to 48 hours before pickup time.
• Within 48 hours: a cancellation fee of up to 1 rental day may apply.
• No‑show at pickup time: booking may be charged as per the above.

Changes

Changes are subject to availability and any fare differences.

Refunds

• Approved refunds are returned to the original payment method.
• Processing time: typically 5–10 business days (bank/issuer dependent).
• Non‑refundable: completed services, bank/PSP fees, fines/violations.

Security Deposits

Holds are released after vehicle inspection and reconciliation of fines/tolls, subject to bank timelines.

How to Request

Email nilerideseg@gmail.com with your booking number, name, and reason. We aim to respond within 1–2 business days.